Returns & Exchanges

RETURNS

All items, including sale items, can be returned for a full refund for up to 14 calendar days after receipt of the goods. Shipping costs are excluded.

  • To return goods please visit our website to request a return
  • You will receive an email to confirm or decline your return request. Please do not send items until your request is confirmed. Once confirmed please ensure your returns reach us within 7 days.
  • Goods are returned to Precious at your own expense and risk, we recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit.
  • Returned products must be in new, unused and in unworn condition with all the original packaging and garment tags still attached. We do not accept any items with indication that it was used. In such cases the item(s) will be returned to the purchaser and no refund will be issued.
  • Please note items bought as presents can only be refunded to the original cardholder.
  • We regret we are unable to accept returns of jewellery or books.
  • For faulty goods or late returns past the 14 day return period please contact us on info@preciouslondon.com or call +44 (0) 20 7729 2197.
  • All items should be returned to our Columbia Road shop.

Precious, 98 Columbia Rd, London E2 7QB

If you would like your return collected from home it is now possible to buy a post label and arrange a collection from your address via Royal Mail link here

INTERNATIONAL RETURNS

Please note that any duties or taxes incurred by Precious Ltd to receive your order back into the UK will be deducted from the original purchase price when the item is refunded.

EXCHANGES

If you would like to exchange an item for an alternative size, please contact us on info@precious-london.com. 

On receipt of the item in store we will then be happy to exchange the item for you and re-send it to you via UK standard delivery at our cost. Please note that this service is only currently available for UK orders and subject to stock availability once the item arrives back with us.